FAQ - Frequently Asked Questions

Delivery

1. What are the delivery times?
Our products are shipped directly from our international logistics partners. Delivery times are generally 7 to 15 business days, depending on your country and demand.

2. Why are delivery times longer than on other sites?
We work with several wholesalers: products are sent directly from our suppliers to offer you competitive prices and exclusive items.

3. How do I track my order?
As soon as it's shipped, you'll receive an email with a tracking number to follow your package in real-time.

4. Will I receive multiple packages?
If you order multiple items, they may be shipped separately depending on the warehouses.

Order

5. Can I modify or cancel my order?
Yes, within 12 hours of purchase. After this period, the order is already being processed.

6. I haven't received a confirmation email, what should I do?
Check your spam folder or contact our customer service with your name and email address.

Returns & Refunds

7. Can I return an item?
Yes, you have 14 days after receipt to request a return if the product is defective or non-compliant.

8. Are returns free?
Return shipping costs are the responsibility of the customer unless there is an error or a damaged product.

9. What if my product arrives damaged?
Contact us within 48 hours with photos. We will offer a replacement or a refund.

10. Can I get a refund if the package is lost?
Yes. If the carrier confirms the loss, we will resend the item or process a refund.

Payment & Security

11. Is payment secure?
Yes, all transactions are protected by an SSL encryption protocol.

12. What payment methods do we accept?
Bank cards (Visa, Mastercard) and secure online payment solutions.

Customs & Taxes

13. Do I have to pay customs fees?
Depending on your country, fees may apply. These fees remain the responsibility of the customer.

Products

14. Are the products of good quality?
We carefully select our suppliers and regularly test our products.

15. Are the photos real?
Yes, the photos come from our suppliers or satisfied customers.

Customer Service

16. How to contact us?
Via our contact form or by email.

17. How long will it take to receive a response?
We respond within 24 to 48 business hours.